Customers want the best experience during their vacation. The general idea is to get the best service and enjoy your holiday. There are very many places that people can choose to go for their holiday. This could be going on safari, visiting a game reserve, going to the beach, visiting a ranch or even going to the country. With all these competing vacation places, it is a good idea to have the best customer services as a destination facility to attract business. The Fleur De Lis Hotel is one of these great vacation destination areas. Some things that improve customer satisfaction include the following.
As always, any experience starts with a research process. It is good to consider all customers needs, wants and concerns to serve them well. If the hotel is offering a new product or experimenting with one, how the communication is before, after and during the experience is important. Communication is very important to promote products and the facility.
Make a decision on which sector of the market to target and specialize on that. It is not advisable to offer many products under one roof. If you choose to serve couples, streamline the products to make the experience unforgettable for example, anniversary or honeymoon specials. Another great market sector if family related products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Offer the guests solutions to their problem before they even realize that they had one. A good example is, if the market closes early or is difficult to find, offer them a free ride to and fro the place. This will establish a good rapport with them during the entire stay. Include free internet access and DIY laundry services.
Make payments easy for the customers. Simplify payments by accepting all methods of payment. Accept major credit cards like American Express, Visa and MasterCard. Accept other options like PayPal and personal checks. Some types of payments are popular to a certain class of clients for example most business travelers use American Express card.
Have a good brand personality that customers relate to. This could be anyone from the manager to the customer service person. This personality can spend time talking to clients and taking photos. In addition, create a bulletin board for comments, photos and guest stories. Make sure to collect all input to help improve future service.
Do not forget to track all online traffic concerning the hotel and its service delivery. Interact with clients and answer all questions and queries they may have. This is a great platform to market the brand and respond to complaints and comments. Ensure that the hotel has good ratings on travel sites like TripAdvisor to reduce marketing costs and increase awareness.
As always, any experience starts with a research process. It is good to consider all customers needs, wants and concerns to serve them well. If the hotel is offering a new product or experimenting with one, how the communication is before, after and during the experience is important. Communication is very important to promote products and the facility.
Make a decision on which sector of the market to target and specialize on that. It is not advisable to offer many products under one roof. If you choose to serve couples, streamline the products to make the experience unforgettable for example, anniversary or honeymoon specials. Another great market sector if family related products.
Have some surprise products for the guests. This could be anything from a simple serenade to an all expenses paid package special offered by the hotel. However, the surprise need not be expensive or even big. Simplicity can be pleasant too. Just do something different and pleasant. This will be highly appreciated by your customers.
Offer the guests solutions to their problem before they even realize that they had one. A good example is, if the market closes early or is difficult to find, offer them a free ride to and fro the place. This will establish a good rapport with them during the entire stay. Include free internet access and DIY laundry services.
Make payments easy for the customers. Simplify payments by accepting all methods of payment. Accept major credit cards like American Express, Visa and MasterCard. Accept other options like PayPal and personal checks. Some types of payments are popular to a certain class of clients for example most business travelers use American Express card.
Have a good brand personality that customers relate to. This could be anyone from the manager to the customer service person. This personality can spend time talking to clients and taking photos. In addition, create a bulletin board for comments, photos and guest stories. Make sure to collect all input to help improve future service.
Do not forget to track all online traffic concerning the hotel and its service delivery. Interact with clients and answer all questions and queries they may have. This is a great platform to market the brand and respond to complaints and comments. Ensure that the hotel has good ratings on travel sites like TripAdvisor to reduce marketing costs and increase awareness.
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You can visit www.fleurdelismansion.com for more helpful information about Improving Customer Satisfaction Of Fleur De Lis Hotel.
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